FREQUENTLY ASKED QUESTIONS
Answers to questions we hear often.
If you have other questions please don’t hesitate to contact us, we are happy to clarify anything and will respond promptly!
What are your COVID-19 protocols?
To learn more about our Health & Safety protocols, click here.
DO I NEED A DOCTOR’S REFERRAL OR PRESCRIPTION TO SEE A PHYSIOTHERAPIST OR CHIROPRACTOR?
No, you do not need a referral from your doctor before you see a Physiotherapist or Chiropractor. However, some insurance companies require a referral from your doctor to receive reimbursement for your treatment. Please check with your insurance provider to determine their requirements.
How long will my appointment be?
MOVE TO MOVE therapist’s only book 1-on-1 appointments so if you book a 45 minute appointment, you will have the therapist for that entire block.
If you are coming in for an assessment, please come in 5 minutes early to complete some medical information forms.
What should I wear to my appointment?
Wear something comfortable and easy to move in. Wear something that will allow your therapist easy access to the area being treated. If your shoulder or neck is being worked on then a tank tops or sports bras works best. If you are having your low back, hips or knees worked on then shorts are ideal.
Can Move To Move direct bill rehabilitation services to my Extended Health Benefits?
MOVE TO MOVE is here for the most stress-free process so we offer direct billing to the most common insurance vendors: Medavie Blue Cross, Alberta Blue Cross, Greenshield, Empire Life, and all Telus Health Portal companies such as Canada Life, ManuLife, SunLife, Chambers of Commerce Group, and more.
I’ve been in a MOTOR VEHICLE ACCIDENT (MVA). What should I do?
1. Call your insurance company
2. Book a physiotherapy appointment
It’s important to know that even the mildest accidents can lead to injuries, and that these injuries may not show symptoms right away but can lead to significant pain, discomfort, and loss of function at later times.
In Alberta, you can start your physiotherapy treatment even before you see your family doctor, and it is very likely that your treatment will be covered by your car insurance. All persons involved in an accident, both drivers and passengers, are eligible for treatment under the Motor Vehicle Act.
At MOVE TO MOVE, our therapists have a deep knowledge of the MVA injuries and most effective treatments for resolving them.
During your first visit you will be assessed and treated, and the proper reporting will be sent to your insurance company. Treatments for MVA are billed directly to your insurance company. Your therapist will communicate with your claims officer to ensure you get the treatments you need to recover fully.
IS MOVE TO MOVE CONTRACTED BY ALBERTA HEALTH SERVICES AND OR WORKERS COMPENSATION BOARD (WCB)?
MOVE TO MOVE does not have a contract with Alberta Health Services nor with the Workers Compensation Board (WCB). Therefore, your treatments cannot be paid for by either.
Steps to keep you
safe during your visit.
Based on recommendations from the Public Health Authority and The Government of Alberta
Ask a Question & Drop By
Do you have questions about our treatments, classes, or a condition you need relief from? Please send us a message.
Unit 1010, 2600 Portland St SE
Calgary, Alberta T2G 4M6